Privacy Policy

Help Your Helper mobile app · Last updated 11 November 2026

Help Your Helper (“the app”, “we”) is operated by Help Your Helper FZ-LLC. It helps households and their domestic helpers. It creates recipes and children’s activities in English and the helper’s language (Tagalog or Bahasa Indonesia), plans the household’s week, keeps a shared grocery list, and shares all of it with the helper. This policy explains what the app does with information when you use it.

The app has no accounts and no sign-in. It never asks for your email, phone number or location. Instead it creates a random code on your phone that identifies your household to our server. That code, and your helper page link, work like keys: anyone who has them can see your household’s information, so keep them private. You can choose to enter a household name and your helper’s first name; both are optional.

What we store for your household

So that your helper’s page and a partner’s phone show the same information as yours, the following is stored on our backend, hosted by Supabase, under your household’s random code:

• Recipes and activities you save.
• Your weekly plan: meals, chores, and commitments (including medicine reminders) with their days and times, and the start and end dates if you set them.
• Your grocery list, including items your helper adds or ticks.
• Household preferences: dietary needs, allergies, helper language, whether your household has a helper, and the optional names above.
• Your helper page link, your pairing code, and which phones are paired to the household.

You can delete all of it at any time (see “Deleting your data” below).

Your helper’s page

When you share your household link, your helper can open a web page, without the app, showing your saved recipes and activities, the grocery list and the weekly plan. She can add and tick grocery items there. Anyone with the link can do the same, so share it only with your helper. If you change helpers, create a new link in the app; the old one stops working.

A partner’s phone

If you invite a partner with your household’s pairing code, their phone reads and writes the same household information as yours. Up to two phones can share one household, and the phone that set it up can remove the other.

What stays on your phone

Your daily-pick preferences, a copy of your saved items, and a few app settings are kept only in your phone’s local storage. Deleting your household data in the app, or uninstalling it, removes them.

What is sent when you create content

When you ask the app to create a recipe or activity, the choices you select (such as meal type, main ingredient, age band or duration) and any text you type into fields like “allergies to avoid”, “what’s in your fridge”, “materials on hand” or the extra instructions you can add, are sent to our AI provider, Google (the Gemini API), to produce the recipe, activity and illustration.

When you only pick from the app’s set choices (no typed text), the recipe or activity created may later be shown to other households who pick exactly the same choices. It contains nothing about you. We keep an anonymous record of which of these your household has already received, so you aren’t shown the same one twice.

Please avoid entering personal or sensitive information into free-text fields. They are meant for ingredients, allergies and household items only.

Talking or typing to Cece

Cece reads most of what you type or say on your phone. We do not keep a copy of your sentences on our servers, and we do not log them. The last few sentences are kept only on your phone, so you can reuse them.

When you ask Cece to write a recipe or an activity, add groceries, or translate a message to your helper, the words needed for that request are sent to our server and to an AI service to produce the result. This is the same as described above for creating content. Cece shows you what it will do and asks before anything changes.

If you paste a family recipe into Cece (Members), Cece finds the title, ingredients, steps and tip on your phone. When you tap “Tidy it up”, the recipe text you pasted is sent to our server and to an AI service to tidy the ingredients and translate it. When you save it, the recipe’s name is sent to an AI service to make a picture. Nothing is saved until you confirm.

What Cece adds for you, such as plan entries, grocery items and saved recipes, is stored in your household information until you delete it in the app.

Voice: when you tap the microphone, your phone’s own speech service turns your voice into text. Depending on your phone, your audio may be sent to Apple or Google for this, under their own terms. We do not record, upload or keep your audio. The text only fills the box: nothing is sent or changed until you press send.

Messages to your helper

When you send your helper a plan or a note, the app prepares the text and, unless you choose English only, sends it to Google to translate into her language. The message itself is sent from your own phone through WhatsApp or another app you choose. We don’t send it and don’t keep a copy.

The daily pick

The app can show a new ready-made recipe or activity each day. These are created in advance for groups of common preference combinations, not per person. Your preferences stay on your phone; the app only uses a short, non-identifying code derived from them to choose which ready-made item to show you.

Subscriptions

Membership is bought through the App Store or Google Play, which handle payment. We never see your payment details. RevenueCat checks whether your household has an active membership, using the household’s random code, not your name or email.

Shareable links

If you choose Share → link for a single recipe or activity, that item (including its image) is uploaded to our backend and given a random web address so your helper can open it without the app. Anyone who has the link can view that item. These links are not tied to your household and stop working after 30 days. If you want one removed sooner, contact us.

Deleting your data

In the app, go to Settings → Delete household data. This permanently deletes everything listed under “What we store for your household”, for every paired phone, and clears the app on your phone. If your phone joined someone else’s household, the option is Remove this phone and its data instead: your phone leaves, and the household stays for the phone that set it up.

Two things are not removed: the anonymous record mentioned above (which contains only a random code and which ready-made items were shown), and single shared links, which stop working after 30 days. Deleting your data does not cancel a subscription; manage that in the App Store or Google Play. You can also ask us to delete your data by email.

What we do not do

• No advertising and no ad networks.
• No analytics or usage-tracking SDKs.
• No use of your location, contacts or camera, and no access to your photo library. Sharing a picture hands an image of the card to your phone’s share sheet.
• Microphone and speech recognition are used only when you tap the microphone button to dictate. Your phone’s speech service turns your voice into text (Apple on iPhone, Google on Android, under their own terms). We do not record or keep your voice.
• No selling or sharing of information with data brokers.

Service providers

• Google: creates recipes, activities and images, and translates messages to your helper.
• Supabase: stores your household’s information and shared links, and runs backend functions.
• Netlify: hosts your helper’s page and shared-link pages.
• RevenueCat: checks membership status for subscriptions.
• Expo: delivers app updates. When the app checks for an update, Expo receives the app version, the phone’s platform (iPhone or Android), an install identifier and, as with any internet request, the phone’s IP address. It never receives your household’s information.

Each provider handles data under its own terms and security practices.

Your helper’s page and shared-link pages load their typefaces from Google Fonts, so Google receives the IP address of the phone or computer that opens them.

Where your information is stored

Your household’s information and shared links are stored on Supabase servers in Frankfurt, Germany (European Union). Some of our providers (Google, RevenueCat, Expo and Netlify) may process information in other countries, including the United States, under their own terms.

Children

The app is intended for adults running a household. Its activity content is designed for children, but the app is not directed to children, is not marketed to them, and does not knowingly collect information from them.

Security

All network traffic uses encrypted connections (HTTPS). Your household’s information, your helper page and shared links are reached only through long, random, unguessable codes.

Changes to this policy

If this policy changes, the updated version will be posted on this page with a new date.

Contact

Questions about privacy: hello@helpyourhelper.co